By Matthew Underwood
Owner, A2Z Tech Fix LLC
Thank you neighbors for another great year! A2Z Tech Fix LLC is fortunate to be able to provide service without interruption to our customers through one of the most complex and difficult time. The ability to provide repair, support, and consulting for your computer and technology needs has been our top priority.
Modern technology allows us to provide both safe on-site service and remote support to complete these tasks. A2Z Tech Fix LLC would like to review our services with our readers so that they know what we do and how we help. For all of our new residents – WELCOME!
Our services are designed so that each customer has a personalized and unique experience when resolving their technology issues. Traditional repair procedures require you to disassemble your computer or technology device and take it to a store and then leave it for multiple days. While this is still required in some instances, today there are many situations where this is simply not required. Through the use of phone support, remote support, and on-site support we are able to assist the customer and find the correct resolution to the issues found.
Each problem presents differently for every situation. Many times though the resolution simply requires a phone call that allows the technician to consult and guide the customer to a proper fix. The call can be a simple one hour call or sometimes a little more; in the end though this saves you time, money, and unnecessary time without your computer or other technology.
There will be times when the customer has a problem that requires a visual inspection or troubleshoot session where we are able to remote into the computer safely and securely. This allows the technician to visually work on your computer and resolve any issues. This process can be done with and without customer assistance depending on the particular issues that are being fixed. The remote tech support service has been a big help during COVID-19 and for the convenience of our customers. Do you have friends and family outside of our area in the United States that have computer and technology issues? YES! We all do! We can help them too! If they call and qualify for our remote tech support service then we can help them too!
On-site tech support is available to our customers in Huntsville, Madison, and close surrounding areas for those who want someone to come in person to work with them to resolve issues. If you have problems related to hardware or other advanced troubleshooting, this service will likely be required. Setup and advanced troubleshooting of Wireless Networks and printers will require on-site tech support.
In some instances a combination of our services are required to properly resolve your technology issues. When hardware replacement is required, we work with the customer to find a proper replacement from 3rd parties locally and online.
We look forward to your call and assist you to resolve any issues or keep your devices secure. You can contact us any time! IF you call and we are unable to take the call, please leave a voicemail and we will return the call in a timely manner. Thank you.